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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mike Fisher

November 11, 2024

5  out of  5
rating by Mike Fisher
"Colin it's your staff and everyone involved, treating me like family. Aloha Fish"
We responded:
"Aloha Mike, we appreciate your review! Delighted to know you had a great experience(s) with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Aloha"
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Lilibeth Cato

October 17, 2024

5  out of  5
rating by Lilibeth Cato
"Michael was very patient in helping me update my policies explaining every detail several times having to repeat himself until my boyfriend and I understood everything. He was efficient with a pleasing voice. Most importantly, it gave me additional peace of mind. Highly recommend Colin and Company! The Lord bless you and Keep you! Appreciate you all!"
We responded:
"Thank you for sharing your experience Lilibeth. Glad to hear Michael was able to help you feel good with understanding your policies - the coverages you want and need. We appreciate the opportunity to serve you. Aloha"
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Lori Rodriguez

October 16, 2024

5  out of  5
rating by Lori Rodriguez
"Two words come to mind when writing this review. WOW and OUTSTANDING. Being a trainer in customer service in my life career I was very impressed by this office’s sincere and efficient service. Due to my mortgage requirement for home owner’s insurance, I was unable to continue with my previous insurance company which sent me seeking coverage from another agency. This is where I connected with Colin Alos’s office. The entire process with his team from introduction, to listening to my needs, to providing the best options was explained and offered with genuine consideration and ease as well as targeted exactly what I needed. I then decided to switch my auto insurances to State Farm as well. A few weeks ago, one of my vehicles was in an auto accident. This happened on a Saturday. By Tuesday their office reached out in concern to see if we were physically affected. By the end of that first week the claims adjuster was already working on the auto itself which turned out to be a total loss. By the end of the second week the bank that held this auto loan received the settlement of the value of the vehicle. On the third week Colin’s office reached out to see how everything was and if I needed any further assistance. This to me is what family does for each other and this is exactly what his office provides. Thank you so much Colin and your exceptional staff. I will be forever grateful!"
We responded:
"I'm so happy that our team conveys and executes our day to day goal: serve and take care of our agency's policyholders like family. We so appreciate the opportunity to malama you and your 'ohana Lori. Mahalo for sharing your experience. We will continue to stay the path. Aloha"
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Amelia Tom

October 8, 2024

5  out of  5
rating by Amelia Tom
"The staff has been awesome all the years that we've been all these years. Thanks so much. 😌"
We responded:
"We truly appreciate the opportunity to serve you Amelia. Looking forward to many more years with you and your 'ohana. Aloha"
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Bella Sarmiento

October 8, 2024

5  out of  5
rating by Bella Sarmiento
"Ms. Gee always helpful and every questions a have. She goes beyond and above. Thank you Ms. Gee for all you do@"
We responded:
"Aloha Bella. Yes, Gee definitely goes 'above and beyond' to serve our policyholders. She embodies our agency's style of treating our policyholders like 'family and friends.' We appreciate you and your family Bella. Mahalo"
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Steven Souza

October 3, 2024

5  out of  5
rating by Steven Souza
"I would like to send my deepest Thank You to Geralyn Castillo for her superb professionalism. She made me feel so comfortable from start to finish. Her energy was amazing. She was knowledgeable of all the various policies and was able to "guide" me with my decision making. My overall experience was wonderful and i will definitely share with others who are in the market for auto insurance. Thank you "G Wagon" lol. and i am elated to be apart of "Team Alos" and the rest of the State Farm family. Sincerely Steven Souza"
We responded:
"Mahalo Steve! We appreciate you taking the time to share your great initial experience with our agency/"Gee". Looking forward to serving you in the many years to come. Aloha"
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nelson m.

August 26, 2024

5  out of  5
rating by nelson m.
"Agent Collin and his team is great, and Ge"
We responded:
"Aloha Nelson, thank you for sharing your comments. You've become a 'regular' in our office and Gee/we enjoy visiting with you. Thank you for allowing us to serve you and your family. Aloha "
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Glenn Galano

August 20, 2024

5  out of  5
rating by Glenn Galano
"Aloha, I’ve recently been with State Farm and I have to say that the services and the customer support has been amazing and helpful. State Farm and especially Ms.Gee has been very helpful for helping me and family with situations with our insurance and their policies have been very helpful towards me providing insurance for my family. Thank you Ms.Gee and State Farm for helping me and my family."
We responded:
"Glenn, we appreciate the opportunity to serve you and your family. Gee truly enjoys talking story with you - you're family already!"
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Danny Roberts

June 12, 2024

5  out of  5
rating by Danny Roberts
"Mike has been absolutely AMAZING to work with! State Farm has made everything smooth with my claim and the process was stress free. Highly recommend State Farm and I will never get insurance anywhere else. Thank you ALL for everything that you do!"
We responded:
"Aloha Danny, so bummed about the accident but glad to hear State Farm Claims Dept and Michael from our agency has been able to help you through the recovery process at the pace & speed you want and need. We appreciate the opportunity to serve you, especially when you needed our agency to step in. Mahalo"
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Anne Ferrer

May 14, 2024

5  out of  5
rating by Anne Ferrer
"Geralyn Castillo was extremely pleasant and friendly over the phone. She was able to help assist all my needs efficiently in a great amount of time. I needed to add a vehicle to my present coverage. She was very informative and made things very easy. I am truly thankful for all her help."
We responded:
"Aloha Anne - appreciate you taking the time to acknowledge "Gee's" quick service. She and the rest of the team is here ready to serve. Mahalo"
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Summer Murray

April 19, 2024

5  out of  5
rating by Summer Murray
"Mahalo Noel Huddy, SSA, Colin Alos Insurance & Financial Services, Inc. for your outstanding service. Noel, thank you for always being personable, professional, and efficient. Although, you weren't able to assist with flood insurance for my new home, the resources that you provided, were greatly appreciated. Thank you State Farm for the reasonable rate with my car insurance. What can be stressful, went seamless when working with you. I look forward to continuing business with you for years to come."
We responded:
"Aloha Summer, yes Noel is terrific - thank you for sharing your experience. We appreciate the opportunity to serve you and look forward to the many years ahead. Aloha"
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Jayson Guzman

April 12, 2024

5  out of  5
rating by Jayson Guzman
"Awesome staff. Thank you for all your help Gee!!! Helped me in my time of need when I needed to get insurance on my home. Quick, personal service. Felt more like family than a client. Was able to get a new policy done in a short time with no hassle. Great communication along every step of the way. Also needed flood coverage for my home, which they directed me to where I could get coverage. When it’s renewal time for my other policies, will switch to them. Highly recommended. Thank you again for all your help."
We responded:
"Aloha Jayson - Mahalo for taking the time to share your experience with Gee. Yes, she and our team for sure comes with the 'family' approach with working with our insureds. We appreciate the opportunity to serve you in the many years to come... finally you joining Mom with us as your servicing agency haha. Aloha "
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Jason K

April 11, 2024

5  out of  5
rating by Jason K
"Gee with State Farm was fantastic to work with to set up a new policy for our home. She was attentive, helpful, timely, personable and a pleasure to work with. I am confident she will do the same for you."
We responded:
"Thank you for your comments Jason. Gee definitely has that ability to 'connect' well with all of our policyholders. Glad she was able to assist in what you were looking for. We look forward to serving you in the many years ahead. Aloha"
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Richard Lamug

March 28, 2024

5  out of  5
rating by Richard Lamug
"State farm ewa beach(Colo Alos office) have a very warm hearted personalities. You'll feel right at home as soon as you walk in the door, Gee is very nalegable with all of the business area she can give lots of information, without pushing of buying what they offer you'll tempted of buying a policy if your not careful, that's how great she is you'll she the excitement and personality of Gee at moment she great you."
We responded:
"Aloha Richard - yes the team is genuinely warm and sincere. And of course, "Gee" is absolutely bubbling with positive energy and wants to be sure our insureds know all what State Farm can offer. So many people say 'hey, I didn't know State Farm sells....Life Insurance, etc...'. We look forward to a long relationship with you and your family. Aloha"
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Ron Ballesteros

March 21, 2024

5  out of  5
rating by Ron Ballesteros
"I recently had the opportunity to interact with Colin Alos - State Farm Insurance Company for my insurance needs, and I must say, the experience was beyond my expectations. Amidst the complexities and nuances of insurance policies, it's rare to come across a service that not only simplifies the process but also makes you feel valued and understood. This is precisely what I experienced at State Farm, thanks to an incredible representative named Geralyn. From the moment I initiated contact, Geralyn demonstrated a level of professionalism and empathy that instantly put me at ease. It was evident that her priority was not just to sell a policy but to ensure that I was fully informed and comfortable with my choices. Her patience in answering my numerous questions, coupled with her in-depth knowledge of the products, allowed me to make informed decisions that best suited my situation. What stood out to me the most was Geralyn's attentiveness to my specific needs. She took the time to thoroughly understand my situation, offered personalized advice, and went above and beyond to tailor solutions that provided me with the coverage I needed without overburdening me financially. Her genuine care and dedication were apparent throughout our interactions, making what could have been a daunting process a remarkably smooth and reassuring experience. Moreover, Geralyn's follow-up after our initial conversation was a testament to State Farm's commitment to customer satisfaction. She ensured that all my concerns were addressed and that I was completely comfortable with the finalized details of my policy. This level of post-service care is a rarity in today's fast-paced world and speaks volumes about the values upheld by Colin Alos State Farm and its representatives."
We responded:
"Aloha Ron, so glad you had a great experience with "Gee" and took the time to share - she IS Remarkable and we're fortunate to have her on our team. We appreciate the opportunity to serve you and your 'ohana as well. As an independent Agency of State Farm Insurance, our team sincerely comes from the "sense of family, 'ohana", as we care for and interact with our agency's policyholders. Again, mahalo for sharing!"
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Donna Sah

March 6, 2024

5  out of  5
rating by Donna Sah
"Colin and his staff makes you feel like one of the family. They have your best interest in mind to get you the correct best coverage whether it's for your car and/or home. I am fortunate to have Colin as my Insurance Agent!"
We responded:
"Mahalo Donna. We soo enjoy talking story w you and look forward to serving you as 'family' in the many years ahead. Aloha"
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Marivyn Casino

February 14, 2024

5  out of  5
rating by Marivyn Casino
"Very responsive To any inquiry and knowledgable staff especially Kaydee who’s always available To talk To either text or Phone calls."
We responded:
"Thank you Marivyn - yes Kadee and the team loves taking care of you and the family. We appreciate you! Aloha"
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Cyn Kunihisa

February 7, 2024

5  out of  5
rating by Cyn Kunihisa
"Finally met Colin and his great staff after ALL these years!! Great review of our numerous policies and limits. Let him help you with your insurance needs. Friendly and full of aloha!"
We responded:
"So nice to have finally put a face with the name Cyn. We've appreciated and enjoyed serving you both through the years. Looking forward to more 'talk story' sessions in the years to come. Till the next one, stay safe well and healthy. Aloha"
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WittedRookie

December 28, 2023

5  out of  5
rating by WittedRookie
"December 27th, phone-call Representative name Agent Gee answered each of my plan congruently. I rather be lucky to choose this StateFarm Independency for better quality on Assisting, Thank you Statefarm"
We responded:
"So glad Gee took care of you Michael. We look forward to being a part of your financial journey in the many years ahead. Have a safe great New Year. Aloha "
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Deedra miller

November 22, 2023

5  out of  5
rating by Deedra miller
"My husband and I needed assistance with ensuring a third party had proper verification. A big Mahalo Nui Loa to Kaydee for handling the request in a prompt manner and explaining the next steps required !! Thank you so much !"
We responded:
"Glad Kadee was able to get you the docs you needed Deedra. We appreciate the opportunity to serve you. Have a safe and joyous Holiday season. Aloha"
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Skyla Havens

November 15, 2023

5  out of  5
rating by Skyla Havens
"Mahalo Noel for taking the time to explain to me about my different options for my insurance policy!"
We responded:
"Absolutely Skyla! Noel takes pride in leaving a conversation with our insureds knowing they have a better feel for their policies - coverages - coverage limits - deductibles. We want our policyholders to know that they have options and can customize their policies at any time. We appreciate you and your 'ohana. Aloha"
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Carol Balangue

November 14, 2023

5  out of  5
rating by Carol Balangue
"I was impressed by the quality service & response time from our agent, as I needed a copy of the no fault card within minutes for our safety check inspection. It was a relief to have a digital copy sent to my email address in record time. Thanks Colin for making it happen!"
We responded:
"So glad I was able to get you what you needed Carol. Our agency appreciates being able to serve you and the family all these years. Have a wonderful Holiday Season! Aloha"
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MªJosé Torres

August 5, 2023

5  out of  5
rating by MªJosé Torres
"Personalized help. Friendly and professional. I’m very happy with their service."
We responded:
"Muchas gracias Maria! We appreciate the opportunity to serve you and your family. Here's to another great school year - Aloha~"
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Mario Panajon

August 3, 2023

5  out of  5
rating by Mario Panajon
"Awesome agency with a staff to match!🤙🏽"
We responded:
"Mahalo Mario! Welcome home and congratulations on the growing family! Aloha"
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John Jackson

July 15, 2023

5  out of  5
rating by John Jackson
"Absolute best insurance agency on the Island. Left my old agency about 3 years ago because of the service. Got a policy with Colin and his team and haven't looked back. Outstanding service where him and his team treat you like family. Not only is their service #1, but they are so knowledgable as well. On top of all of that, Colin is the first agent that made insurance easy. Sold a car? No problem. Bought a car? No problem. Haven't had to make a claim since I've been with them, but they make me feel so comfortable that I wouldn't even stress if I'd had to. I know I can call them right away if I ever need anything and they will be right there to walk me through everything. Great agent. Great team. Mahalo Colin for helping me with my family with our insurance!"
We responded:
"Mahaaaaalo John. You're always a pleasure to deal with and we simply appreciate the opportunity to serve you and your family. Wishing you much Aloha on your next chapter/adventure..."